Principles of Design #19 – Mental Model

Apr 11 2011 Published by Neil Gains under design

We think in maps

We all understand and interact with the world based on mental maps which are built from our experiences.  We learn by comparing the outcomes of our mental models with feedback from the outside world, and the better our predictions become then the more accurate and complete our models are (or seem to be).  In design, there are two types of mental model, those which focus on how systems work (systems models) and those which focus on how people interact with systems (interaction models). Read more »

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