Mental Model Diagrams rely on the fact that people behave in ways that are consistent with core beliefs they hold to help visualise the causes of their behaviours and develop solutions that meet their needs. Mental Model Diagrams are detailed summaries of the behaviours, beliefs and emotions that relate to specific tasks undertaken by that person and in turn to specific design features (in the bottom half of the example above). Such diagrams help designers to focus on product development strategies that reflect the reality of how people feel, think and act in relation to specific jobs in their lives. Read more »
Proclaimed as “The All New” Don’t Think of an Elephant, George Lakoff’s classic book has been substantially rewritten and updated to reflect contemporary issues in political debate and recent electoral history. The original book was a must read for anyone interested in behavioural science, communication (or politics) and the important lessons from the first book remain, updated and expanded in this even better and more valuable book. Read more »
Directed storytelling comes from the social science method of narrative inquiry and is a quick and simple way for researchers and designers to gain insights into the real-life experiences of people by using simple and thoughtful questions and prompts to guide and frame a conversation. The approach is based entirely on the stories that people tell, and is means of collecting information on real-life behaviours and contexts where observation or longitudinal studies are impractical. Read more »
Propositional density refers to the relationship between the meaning conveyed by a design and the individual elements that comprise the design itself, with high propositional density coming from the richness and complexity of the meanings of a design relative to the simplicity of the elements that make it up. That is, high propositional density is the semioticians dream of richly layered meanings that derive from a simply designed feature, object or visual. Read more »
In photo studies, participants are asked to document ideas, events and aspects of their lives with photos, allowing researchers and designers to collect visual insights into their behaviours, motivations and beliefs. Such studies are very personal and provide inspiration for design and co-creation based on the worlds of the users of products or services.
It is a key principle of design that elements that are similar are perceived by users to be more closely related than elements that are dissimilar. This principle comes from Gestalt psychology, and while often seeming obvious is important to the way that users interact with objects, helping them simplify and structure the world. A simple matrix with alternative rows of dots and squares, this becomes a set of rows only with the similar elements grouped into holistic lines. In the same way, even complex displays is interpreted as having different areas and groupings depending on the colour, shape or size of different elements and to what degree they appear similar. Read more »
As the authors of The Social Psychology of Music point out, although music has many functions in human life, they are all essentially social. We use music to communicate, even when from very different backgrounds and speaking different languages. Music has the ability to trigger very powerful emotions., forming the basis of shared experiences. Music always conveys meaning, but that meaning is always situated in a social and cultural context. Meaning can never be free of context. Read more »
Of all the books I have read on the sense of touch, the best short introduction is Touch: The science of hand, heart and mind by David Linden. Only published earlier this year, a paperback version will be available at the beginning of 2016. This is clear and comprehensive overview of the role of touch in human lives, it’s relationship to emotion and social relationships and its interaction with the other senses. Read more »
“Knowledge is the antidote to fear” – Ralph Waldo Emerson
Risk Savyy is recommended for everyone. Over the course of the book, Gerd Gigerenzer highlights the ways in which all of us, including the very best professionals, often misunderstand and misuse statistics and probabilities and end up making the wrong decision. He shows that risk and uncertainty are not the same thing, and how the way in which information is presented changes the decisions that we make. While covering some of the same ground as Daniel Kahneman in Thinking, Fast and Slow,this book contains simple rules and tools that will help you to avoid the same mistakes. Read more »
Mind mapping helps capture and generate ideas using visual thinking, through a nonlinear process of capturing thoughts and ideas that are associated in the mind(s) of people. The process allows anyone to consolidate information, interpret the links between ideas, communicate the linkages and hierarchy between different ideas and concepts and enhance problem solving and memory of multiple thoughts.